First contact person for your employees
In the event of sudden error messages that cannot be solved on their own, SAP transaction errors and other problems related to the use of SAP systems, our SAP support staff will help you quickly. They are the first contact person for your employees.
Outsource your SAP support and relieve your employees.
Relieve your SAP employees
If your SAP employees, who should actually be mainly taking care of success-enhancing projects, are only occupied with support problems, you should outsource this immediately, since this is an enormous efficiency restraint.
Transparent Service Level Agreements (SLAs)
With transparent and clearly defined feedback and troubleshooting processes, you know when your problems will be solved and have an overview of the current status all the time thanks to our ticket system.
This is how it works: You call us or send an e-mail to our support staff and we create a ticket in which you are marked. Depending on the defined SLAs, you will receive feedback and we will fix your problem according to the defined priorities. However, we are also happy to adapt to your requirements and find a solution that is optimal for you.
Flexible billing models & fixed costs
Depending on your wishes and needs, you can either book discounted contingents for our support in the form of daily and hourly flat rates or simply agree on billing according to time and effort.